Terms and Conditions

Payment

All invoices must be paid for in full within thirty days of date of issue. Invoices will be issued on commission of work.

Graphic and printed media remain the property of BECO Webdesign until paid for in full. BECO Webdesign reserve the right to remove websites of Clients who are in default of payment. Additional charges will be payable in these circumstances to re-instate the website; this also applies where a Client instructs BECO Webdesign to remove a website for whatever reason, unless the Client wishes to terminate the business relationship. Transfer of domain names will not take place if there is any default or arrears of fees.

Clients who are in default of payment will not have their website re-instated until payment is received, cleared and up to date. Costs and charges incurred in hastening the payment of an outstanding balance will be chargeable to the Client.

Domain names are renewed automatically on an annual basis on behalf of Clients by BECO Webdesign unless the Client instructs us otherwise. The renewal fees will be invoiced to the Client accordingly at current advertised rates.

All invoices for work undertaken will be issued in advance and are to be paid in full prior to the delivery of the commissioned work; unless previously agreed in advance. Invoices for the annual renewal of domain names, hosting, maintenance and updates to websites will be issued prior to the period concerned and must be paid for in full, unless previously agreed otherwise in writing.

All charges are subject to change without prior notice. BECO Webdesign reserves the right to alter prices at any time without prior notice.

Where a Client chooses to terminate a business relationship with BECO Webdesign all outstanding fees are payable prior to transfer of any domain names.

Additional work/update to Websites

Initial alterations to the content of a website are included within the first two weeks of the site being online following construction. Thereafter any updates are chargeable at our standard rates.

Any work carried out after the initial construction of the website is subject to an update charge; packages of updates are available for Clients who wish to regularly update their website. Clients who have not previously requested an update package will be charged the standard single update charge that is applicable.

Where a Client wishes to upgrade their website, a standard fee will apply for the additional page/s required.

In circumstances where additional pages are created by BECO Webdesign at no charge to the Client, over and above the original commission, BECO Webdesign reserves the right to remove any such addtional pages and revert the site to the original number of commissioned pages for the website, at any time.

Search engine optimisation is completed on initial creation of the site and monitored closely for the first three months. Thereafter requests from Clients for alterations will be subject to our standard update charges. No guarantees about the search engine rankings of Client websites are made by BECO Webdesign.

Client Website Updates

Updates to Client websites are chargeable at the current published price list at the time of request, either individually or as part of an update package. Submissions by Clients for inclusion on their website must be legible and free from all but minor, occasional errors. Where a Client repeatedly submits content that requires lengthly alteration and correction additional fees will be payable.

BECO Webdesign endeavours to apply updates to a website within 48 hours of receipt, but this is not guaranteed. BECO Webdesign does not offer a guaranteed time period for updates to be applied to a website.

By prior arrangement a system can be put in place where the Client has limited access to update chosen sections of their website. Fees are payable for this facility.

The Client is responsible for the personal computer where the software is installed, ensuring the operating system software is up-to-date (including any latest security patches), that it has an up-to-date firewall and antivirus software. All fees for the firewall, anti-virus software, operating system software and internet fees are payable by the Client. At any time BECO Webdesign may request to inspect a computer to ensure the Client has met the criteria, before or after installation of the software. Refusal will be a breach of our terms and conditions and result in termination of business, without refund.

Clients must not post content on their websites that breaches our standard terms and conditions. In particular, content posted must not be personal to, derogatory or aimed at a particular individual, company, group or organisation.

Any complaints received from third parties as a result of content posted by Clients will be investigated. Any content deemed inappropriate may be removed by BECO Webdesign and any further action taken that may be deemed necessary, including terminating the facility for Clients to update the website. The decision of BECO Webdesign is final. Fees for work carried out by BECO Webdesign as a result of action deemed necessary will be chargeable to the Client.

BECO Webdesign will not be held responsible for any content posted by Clients. The Client agrees to indemnify BECO Webdesign from any legal action brought against BECO Webdesign as a result of content posted by the Client.

All updates to websites made by Clients must not alter the integrity of the website and must maintain the full accessiblity of the site, to the level stated for the site for the specified code (to World Wide Web Consortium standards). Clients who fail to ensure that the integrity and accessibility is maintained to the required standard may have the facility withdrawn at any time at the discretion of BECO Webdesign; in such circumstances no refunds, in part or in full, will be provided. Where a Client does not ensure that the updates meet accessibility standards the Client will indemnify BECO Webdesign from any legal action brought by a third party against BECO Webdesign.

Support to rectify problems with the software installed on the computer or updates to the Client's website will be chargeable at our standard rates. BECO Webdesign does not offer support to rectify problems with the computer hardware or software installed by the Client.

Upgrades/Downgrades to Websites

When commissioning a website, a Client is committed to that commissioning contract for a twelve (12) month period. If during that twelve (12) month contract a Client wishes to change any part of the package, then the exisiting contract will cease, without any refunds, and a new contract will take effect. The Client will be responsible for any additional costs in the setting up of the new contract, including any design work, site maintenance, additional software and any administration charges that are deemed necessary by BECO Webdesign. It will be the responsibility of the Client to make sure all payments for changes are paid in full before any work is carried out on the website.

E-mail set-up

A Client may wish to have e-mail accounts set-up in their Microsoft Outlook Express software to integrate with their website e-mail addresses. If the Client is unable to set-up the account/s then BECO Webdesign will be able to do this for the Client.

However, BECO Webdesign accepts no responsibility for any problems experienced with the e-mail accounts, the operating system or any other problem relating to the hardware or software of the Client's computer. Any e-mail accounts created by BECO Webdesign on behalf of the Client is done so entirely at the Client's risk.

BECO Webdesign is not responsible for the browser, anti-virus, firewall, spam filter, anti-spyware or anti-trojan software, nor any other e-mail accounts created by the client.

Following initital set-up of the e-mail account further support to the Client is chargeable at our standard published rate at the time that e-mail technical support is required.

Services and Packages

BECO Webdesign reserves the right to amend and/or improve the services and packages available, along with prices, without prior notice.

Offers and Discounts

Offers or discounts provided (including additional package/service benefits offered free of charge) by BECO Webdesign to Clients may be withdrawn at any time, without prior notice.

Renewal of package/services

Services and packages for websites are renewable annually. The Client may choose to renew the website service/package, including upgrading or downgrading the package previously chosen from the range of packages and services available, at the time of renewal. BECO Webdesign reserves the right not to renew a service/package or business with a Client on the renewal date.